These operators give refunds if youre delayed for 15 minutes or more: These operators give refunds if youre delayed for 30 minutes or more: You can get a refund if your ticket is either: How you apply depends on how you bought your ticket. Tickets & Prices | NX Bus West Midlands Make an Appeal - Penalty Services Call Swift Support on 0345 075 6006 to apply for a refund. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. A community pub has enraged residents after a new firm running its car park began fining people 100 for just reversing on the land. Simply place your free travel pass on the reader and if you want to pay with cash, put 1 in the cash chute. There will also be a change in the 46 bus route which operates between Northfield and QE hospital. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. National Express apologises for bus delays after passengers left If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. There will be no change to the route of journeys running to and from QE hospital. See why over 1.5 million users trust Moovit as the best public transport app. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Only one Penalty Fare Notice Reference per appeal can be used. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. And our buses open their doors every two minutes on average.". There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Buses will still run every 30 minutes between Hawkesley and Northfield. BUS STRIKES - Coventry users to be impacted as NXWM drivers Have you received the letter they send you? For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. Youll need the following: FreepostWest Midlands Rail Customer Relations. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. UK READ MORE: West Midlands tram repairs could last beyond Christmas as frustration boils over. Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. Save with National Express West Midlands | National Express Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. 4,164 Following. We are adding in buses and drivers to improve reliability, especially at school times. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. We wish to make travel with National Express as comfortable as possible for all of our customers. Labour left abandons Diane Abbott in antisemitism row, Keele University A104 2023 Entry (Health Foundation Yr) Applicants and Offer Holders. Help and information | NX Bus West Midlands A spokesperson for National Express West Midlands said: "Drivers rejected the improved offer of a 14.3% pay increase along with increases to Christmas and New Year's pay and accident pay. must produce it with your Ticket for inspection when asked. Please call us 36 hours prior to travelling to check the latest status. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. You can also apply through the post. To assist you through the steps in the following payment process, you will need the Notice that has been issued to you. We are not a party to any such contractual relationship. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. Passenger promise & rights. Please remember that appeals must be raisedwithin 21 daysbeginning the day after thenotice was issued. National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. West Midlands National Express bus drivers vote to accept 16.2% pay (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. Q5:Write a short story about a lonely and isolated place, any tips for improvement? This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. The Student Room and The Uni Guide are both part of The Student Room Group. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. We're here to help you 8am-10pm everyday. Make an Appeal If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. We're here to help you 8am-10pm everyday. 3rd year medical student, hating this course. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. National Express Corporate Travel Scheme - call 0121 254 6363 Get a refund for a ticket on a Swift card You can only get a refund on a Swift ticket if you register your card online. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Routes that will see a revised timetable include the 4 bus route from Birmingham to Solihull, the 8A and 8C Birmingham inner circle route and the 126 from Dudley to Birmingham. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. The public transport provider has revised the timetables for 36 services across the region to add extra buses to the fleet in a bid to improve services. Greig Mackay, a director at the Bus Users campaign group, said the issues in the West Midlands were happening all over the UK. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. For service updates and diversions follow us on twitter. If you bought from tfwm.org.uk, you need to send us: You can get a refund if you forget your season ticket and need to buy a daily ticket for a train journey. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. Three donation days, held at Edgbaston to take in new and nearly new donations of gifts and books, are now ended. This is the link to make a donation. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. NX West Midlands's Tweets. 87 (Birmingham) is operational during everyday. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Contact us Back to top A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. The company is national express. Here is a listing of all currently active bus routes. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. Official University of Warwick 2023 Applicant Thread. Conditions of Carriage | National Express Unaccompanied children under the age of 16 will be refused travel on boarding. and our selected partners, click 'Accept all cookies'. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. Modern slavery statement. Report anti-social behaviour on public transport, Report a problem with a bus stop or park and ride, your train is delayed by more than 15 minutes, you don't need your season ticket anymore, you have Swift pay as you go credit you don't need, you leave your train season ticket at home and have to buy a daily ticket, Direct Debit tickets - unless your train is delayed, tickets you've bought on the bus, train or tram for travel on the day, bus or nNetwork season tickets valid for less than 4 weeks, West Midlands Combined Authority Corporate Travel Scheme - call 0345 303 6760, National Express Corporate Travel Scheme - call 0121 254 6363, a covering letter with your name and address, valid for 7 days and has at least 3 days left on it, valid for longer than 7 days and has at least 7 days left on it. You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. Last month National Express West Midlands announced that all 1,600 of its buses now take contactless debit card payments. Your Ticket is our property and shall be returned to us on request. KPMG handed 1.75m fine over 'flawed' audit of TheWorks (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. You may also use this page to check the status of your appeal. National Express is the market leader in the West Midlands . (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. If you can't find your journey or it includes a connection please use our journey planner to see full details and book. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. If you do not have your Notice please contact Customer Services using the Contact Us form. Passengers who use the 77 bus service between Walsall and Sutton Coldfield will see a change in the bus route from Sunday, December 5. The initial offer of the employers was for a 14% pay rise, which appears well above inflation. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. The skipper celebrated by staring at the away fans that had been goading him. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). Copyright 2023 Penalty Services Ltd. 12 Deben Mill Business Centre. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. When you got fined had you already sent off for the photocard? (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. (sms or chat based messages are not permissible). IP12 1BL. Your Ticket remains our property at all times. Subscribe to our email updates service below to receive the latest news from National Express Group. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). We are determined to provide you with the right support and help to deal with your query. National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services. (Image: Transport For The West Midlands (TFWN).) (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. Should be booked as Children. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. National Express Group PLC National Express House Mill Lane Digbeth Birmingham B5 6DD Registered No: 2590560 Main Switchboard Tel: 08450 130130 Note: Calls to this number cost 3p/min plus your telephone company's access charge. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. HOW TO MAKE A PAYMENT. Your Local Police; Birmingham LPA; Coventry LPA; . If your ticket is not a Swift or nNetwork ticket, contact the operator for a refund. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. The Met Office recorded a . Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. NX West Midlands (@nxwestmidlands) / Twitter
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