Answered all questions and price was very good. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Thanks for the review and feedback! He said I guess you are, they told me to contact you. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. All the family can say is ' shame on you Stonewater.'' I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Krissy was fantastic and was able to chase up the application at every point. 0000066584 00000 n We use dedicated people and clever technology to safeguard our platform. No one cares. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. People are so lovely and really helpful. He only tried to seal it and repaint. Great Job . Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! He has denied any responsibly. 0000003570 00000 n You can access MyHome on the web or via the MyHome app. Julija assured an easy and smooth process. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Appointments get made and then no one turns up how much longer is this going to go on for!?!? On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. (727) 582-3100. www.pcclb.com. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! He said he would turn this in. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. 0000006695 00000 n They did a great job. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Total mess of a company ! . You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Find out how we combat fake reviews. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Also d/b/a - Kitchens & Baths Unlimited. The flat is lovely and we can't wait to move in. https://www.stonewater.org/get-involved/community-champions/. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. I opened my attic staircase one day and noticed that it was extremely hot. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. By doing this, our aim is to deliver great customer experience as often as possible. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 They must have a lot of work to do. Complaints - Stonewater Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Copyright Stonewater. I'm really pleased Tracey could help you :) ^Jade. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Everything has gone smoothly and we are very grateful to have a home now. This review was chosen algorithmically as the most valued customer feedback. Stonewater Contractors LLC Contact Information. I had asked them to not drop bundles of singles from a worker's shoulder onto the . Very grateful! It goes against our guidelines to offer incentives for reviews. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. 2023 Trustpilot, Inc. All rights reserved. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. Breaching data protection policies and staff still working from home with our personal information. The Customer Complaint Panel - The Stonewater Customer hubb You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Thanks Kirsty. Your name * Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. 0000008594 00000 n I understand it must have been quiet frustrating. We also ensure all reviews are published without moderation. I was offered a management move in November 21 the property in question needed a lot of attention. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. We undertake some works throughout the year to keep where you live in good shape. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. I would recommend Stonewater and will be telling everyone about my experience with them. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Thank you for your honest review. This would have been a 5 star review however I found there was a lack of communication in my experience. 0000072804 00000 n BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. GB. If your home is under 12 months old, find out about how to report any defects and other useful information here. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. complaint in our Complaints, Compliments and Comments Policy*. I can see that someone has arranged to come out and have a look at the issues you're describing. Stonewater Inc accepts the following forms of payment: Check, Financing Available. He is in his 50s and an alcoholic, what the hell are you playing at? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I do not have a broken gate. I ask him if Stonewater had said who was paying for it. Not only that the service charges have been completely inexplicably increased. Find out about alterations, improvements and adaptions. Now comes the problem. House was handed to me smoothly. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation.
stonewater complaints email address
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